Category: italian

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Now that’s not what I call service!

Bella Italia

Maybe I am just getting old, or maybe I am getting more demanding, or maybe I just expect politeness and respect. We recently made a visit to Bella Italia at Cribbs, it’s somewhere we go quite often and in the past have had really nice meals and excellent service.

Our most recent visit though the lack of service, has really put us off visiting again. I did complain to head office and they did send a response, which I was satisfied with.

The main thrust of my complaint was that we as customers were seen as an inconvenience and were getting in the way of people doing their jobs. One example was that we weren’t shown to the table we had booked, but told it “was over there”. It wasn’t as though the place was busy, in fact quite the opposite it was virtually empty. It would have taken less than 30 seconds to escort us to our table, not much effort, but as a result a much nicer experience for us.

Here’s another example, as we waited for our food, by this time there were more people in the restaurant, the place started to fill with smoke from the grill. It wasn’t very pleasant as you might imagine.

As there was more smoke, people who hadn’t ordered started to get up and leave.One of the waiting staff did come and give us an explanation, what she said was “they had to leave the back door open as they were having a delivery, and this was blowing smoke through the restaurant”.

For me this isn’t good enough. The explanation implies that to happens often, so why not schedule deliveries earlier in the day, rather than over the peak lunchtime period? Also rather than leave the door open, why not have a member of staff at the door, who will open as and when needed to reduce the amount of smoke. You know why that didn’t happen? As it was easier to prop the door open!

Sometimes it is the little things that can make a big difference. I should point out that there were other things that we weren’t happy with during our visit including some quite dangerous serving of hot drinks, that culminated with me filling in the web feedback form when we got home.

More importantly it has made us decide that we probably won’t go there again, which says a lot.

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Well that was a really nice pizza

On a recent visit to Cabot Circus we looked at where to eat, slightly constrained as were using some Tesco vouchers. We were restricted to Bella Italia, Cafe Rouge or Strada.

Strada was out of the running as it was up in Clifton Village. After our last experience at Bella Italia in Cabot, we made the decision to go to Cafe Rouge. However a quick look over the menu, meant though fine for most of us, there wasn’t anything that appealed to the two youngest members of our party. They were dead set on having pizza and spaghetti bolognese. No new tastes for them today, so a little downhearted we went to Bella Italia.

On our last visit to this branch, writing about it I said

Overall it wasn’t a bad experience, but on reflection I don’t think we will go again to that branch, I do expect that we will probably go to the Cribbs branch though.

We did venture to the Cribbs branch after that meal and had a much better experience. I suspect that did influence how we felt about going to the Cabot Circus branch.

It was just after noon on a Saturday and the place was already buzzing. Nando’s next door was already full! As we ate our meal the place to busier and fuller, even the outside tables were full (despite it been quite cold and windy, even for May). I noticed as we left too how busy everywhere was.

What I have noticed more and more is how few places seem to be able to cope with five people. Plenty of tables for twos and fours, but very little for five. I think in the future we will probably need to be more planned and book tables in advance otherwise I think we could be disappointed, especially as how busy it eventually came.

Though the place was buzzing, it wasn’t that busy, but it took ages for the menus to appear, in the end I actually needed to ask for them. We took our time and when asked what drinks we wanted we were ready to order the food.

So what of the meal?

Well I was pleased to see that they had a special chalked on their blackboard and I went with that. This was Pizza Argosta that was topped with lobster, saffron, harrisa, red peppers, courgettes, parsley and rosemary. I also thought very reasonably priced at £8.95.

This was a thin crust pizza (as they usually are at Bella Italia) that was well cooked and very well presented.

Pizza Argosta that was topped with lobster, saffron, harrisa, red peppers, courgettes, parsley and rosemary.

There was a good potion of toppings and you didn’t feel anything was missing (well apart from the rosemary). The lobster tasted of lobster, the saffron was certainly apparent, both in taste and colour. I liked the thinly sliced courgette which was just cooked and was delicious. Overall a really nice different pizza and very tasty.

My wife went with the Formaggio di Capra. This was a salad made with melting goat’s cheese and red pepper tapenade on giant ciabatta croutons. Along with baby spinach, rocket, green beans, caramelised onions, roasted red peppers, olives and fresh basil in a rosemary balsamic dressing.

Formaggio di Capra

She initially thought it was a little on the large side, but she enjoyed it and polished it off. I thought it was really good value for £8.95.

My son at his last visit to Bella Italia had gone with the Gamberoni at £9.95, that is described on the menu as eight succulent king prawns sautéed with spaghetti, garlic and chilli in a spicy pomodoro sauce. He decided to go down the route again and ordered it.

Gamberoni

I did think it was better presented the last time he had it. My son really enjoyed the dish again though, and finished it all off.

As for the pizza for the youngest, well that was in my opinion on the small side, but was enjoyed. I think if your child is older then eight or nine they would find that pizza too small. My youngest is four so was just right for lunch.

Pizza

The spaghetti bolognese was also enjoyed by my middle one especially as he got a nice generous portion of parmesan on top.

I don’t usually eat puddings, but sometimes it’s nice to share and we went with the Godfather. According to the online menu, this contains nutty fudge brownies, vanilla and chocolate ice cream, chocolate sauce, fresh cream, chocolate popping candy, dark chocolate sprinkles and a wafer curl. According to the menu we actually read in the restaurant it said honeycomb ice cream. We did get vanilla, but no chocolate popping candy. At this point the staff were very busy and it was only a minor thing, so couldn’t be bothered to make a fuss. I am not even sure I like the popping candy, so probably a better dish for it.

The only challenge was to pay the bill, and I was left standing for ages before I could pay the bill. That was disappointing.

Overall the food was very good and enjoyed by all, really well presented and cooked. Service was adequate, yes they were busy and apart from some minor glitches, was okay. However nothing to write home about, we have had much better service at other places. Would we go again? Yes I think we would.

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Fishing for Good Service

Spaghetti Pomodoro at Strada

I’ve not been to Strada before and was looking forward to eating there. It’s interesting how many Italian style chains there are around, from the American inspired Frankie and Benny’s, Bella Italia, Prezzo. Strada is owned by the same company which owns Bella Italia and Cafe Rouge. We went to the Strada branch in York with is on Low Petergate in a lovely old building. When we entered we were greeted in a friendly manner and offered a table by the window, the place didn’t look too busy.

Inside there was a modern Italian feel to the decor and furniture and it certainly did not feel as intimidating or posh as Prezzo. However I did feel from a service perspective that Prezzo was more family friendly than Strada. This wasn’t what I would have expected by looking at the websites and online menus, my impression, having not been to either Strada or Prezzo before, was that Strada was for families and Prezzo was for couples. Our experience of the two York branches was the other way round. Though having said that, crayons and activity sheets did arrive at the table as we perused the menus.

We placed our order when our drinks arrived, which was pretty prompt, though after that the service went a little downhill.

The children’s starters arrived and they got the order wrong. Now that does happen now and again, but when you realise that the children’s menu only has two choices and we had only ordered two starters (one of each) I wasn’t impressed that they messed up that part of the order. It did make me worry whether they would get the rest of the order right!

We then waited ages for our food…

We waited…

No explanation from the staff who were notably absent. What was apparent later (when visiting the bathroom) was that there was a group in the back of the restaurant and this had a very negative impact on the service to other diners in the restaurant. It wasn’t a huge group, but it had a noticeable impact on service.

Could they have not got in some more staff if they knew they were having this group in? I also wonder if they like Prezzo did not realise that though it wasn’t school holidays in York, it was in other areas of the country and thought it would be quieter than normal? Who knows.

Eventually our food arrived.

I had decided to go for something very different to what I would normally order in a place like Strada and went for the Tegamaccio at £14.50. This is a “classic” seafood stew from Puglia. With king prawns, mussels, clams, squid and red mullet with fregola pasta in a tomato, white wine and herb sauce.

Tegamaccio

It did look very nice, and the sauce was tasty. I was disappointed with the amount of fish in the dish, yes there were plenty of prawns and a fair few mussels filled the dish, however there was only a single small piece of red mullet and just a few squid rings. The dish was served with some toasted bread and in the bottom of the dish was fregola pasta, which is similar to the large Israeli cous cous. Personally I think the dish needed more fish and more pasta. Normally I am not one of those people who demands huge portions, but in this instance the issue wasn’t one of quantity, but one of proportions.

My son decided that he would go with the simple, Spaghetti Pomodoro at £7.75. Spaghetti with fresh tomatoes, tomato sauce, drizzled with pesto and topped with fresh basil.

It looked great and he said it was delicious and finished the dish off.

My wife chose the Penne Bufala at £8.50, the description said roasted peppers, courgettes and aubergine in a tomato and basil sauce with black olives and buffalo mozzarella.

My wife was disappointed that the dish was missing the mozzarella, now at the time I thought that wasn’t a mistake and we has misunderstood the name of the dish. Now with writing this blog post, I checked the menus for descriptions and as you have read above the dish was suppose to come with mozzarella. Having said that I think the reason my wife didn’t complain at the time was that by the time our main courses had arrived the staff then disappeared. When they did appear to wait on other people’s tables they ignored us.

The marghertia pizzas didn’t go down well with the two little ones, they said they “didn’t like it” but I think the reason was that the pizza bases were paper thin. I do like thin and crispy pizza bases, but in this instance these were too thin, they felt even thinner than wraps! As a result the pizza felt as you ate it that you were eating cardboard covered in tomato paste. A real disappointment, if we had known, we would have ordered the spaghetti bolognese.

Having finished our food, it then took ages to get the attention of the waiting staff so that we could pay the bill. In the end the only way we could get their attention was to get our coats on and start walking towards the exit! That is not good service, and though the food was okay, what really let the place down was the poor service.

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Well that wasn’t too bad…

The original plan was to go somewhere else for lunch, but in the end we somehow found ourselves at Frankie and Benny’s. So despite many reservations about the place (and some pretty poor experiences) I was once more sitting down and looking at the menu in Frankie and Benny’s.

As it was a Saturday, there were no special menus or “cheap” lunch choices, so I had the whole menu to look over.

Fancying a starter to share, I chose the Bruschetta, a home made mix of fresh tomato, red onion, basil, olive oil and cracked black pepper served over toasted garlic ciabatta bread, finished with a balsamic glaze.

Bruschetta

We also got some Warm Dough Sticks with Garlic Butter. I didn’t get a look in with the dough sticks, but they looked a little overdone to my eyes, but without eating it I couldn’t be totally sure.

I had had the Bruschetta before and back then I said

“I was not that impressed with this, I found the red onion very harsh and astringent.”

This dish was much better than when I had it back then. The tomato and onion was much sweeter and contrasted well with the balsamic glaze. The bread was nice, not over toasted, and overall the dish was rather nice.

Though I like to think I try new things, too often when eating out I will go with what I like and am familiar with. I have decided this year to make a noticeable effort to try out new things when eating out. So looking over the menu I decided to go with a lighter option, I went with the Marinara Pizza, which had large prawns, anchovies and clams on a tomato base topped with fresh rocket.

Marinara Pizza

There was minimal cheese on the pizza (which is kind of what you expect with a lighter option), but there were generous toppings of prawns and clams, and for me just the right amount of anchovies. The scattering of rocket added some nice greenery and more spice.

I really did enjoy the pizza, there was a lot of flavour. Overall I was quite pleased with the meal, it was certainly one of the better meals I have had at Frankie and Benny’s and how it should be all the time. The service was excellent, not in your face, or so minimal that you are constantly looking around for waiting staff.

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Italian Inspired Bistro Box

Italian Bistro BoxA new concept from Sainsburys has been a series of Bistro boxes. The ones I have seen are Italian, Spanish and Greek. I went for the Italian.

It contains a pasta and pesto salad with pine nuts, crunchy focaccia, milano salami, sun dried tomatoes with mozzarella and rocket. You also get a balsamic vinaigrette.

Overall it was really quite nice for lunch, a good combination of textures, flavours and colours. My only real complaint was that it was quite salty, but then Italian food can be quite salty anyhow! What was I expecting?

So was it value for money? Well at £4 I think it was a tad pricey. However even if I bought the items individually, it would probably be about the same price for similar quantities. Interested enough to try out the Greek and Spanish versions.

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Birra Moretti

As well as liking real ales I also do like Italian beers, especially when I am eating Italian food. I have always thought when eating a particular cuisine that you drink what would be drunk with that cuisine in that country. So when I was eating an Italian meal recently at a branch of Bella Italia I took the opportunity to have an Italian beer, this time I had a Birra Moretti.

Birra

This was a very nice Italian beer, full of flavour and perfect with the Italian food and Italian-esque atmosphere. It was stronger in flavour than some Italian lagers.

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Peroni

I do like a lager now and again especially in the summer or early autumn. It’s not as though I don’t like a good real ale, but during the summer, a bottle of lager reminds me so much of my travels to France and Italy back in the 1990s.

One of my favourite bottled lagers is Peroni.

When I am at an Italian restaurant for lunch I often choose Peroni over a glass of wine. It has a distinctive taste and freshness and I really find it very refreshing.

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Calamari

Once place I do seem to frequent a fair bit, is Bella Italia. Mainly as it is convenient and also they accept Tesco Clubcard deals. Yes it is a chain and they probably use some kind of step system for cooking, but compared to some traditional Italian places I have eaten it isn’t that bad.

One thing I seem to order from the menu a lot is the calamari.

They coat it in parmesan before deep frying it. Sometimes it can be overcooked (not how I like it) but generally they do get it right.

I also quite like the pasta and pizza at Bella Italia too.

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Peroni Nastro Azzurro

I do like a lager now and again especially in the summer. It’s not as though I don’t like a good real ale, but during the summer, a bottle of lager reminds me so much of my travels to France and Italy back in the 1990s.

One of my favourite bottled lagers is Peroni.

Peroni Nastro Azzurro

When I was at an Italian restaurant for lunch I chose Peroni over a glass of wine. It has a distinctive taste and freshness and I really find it very refreshing.


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Alba Ristorante Part Two

I was recently lucky enough to go to dinner at the Alba Ristorante in London with some friends; not just once, but enjoyed it enough the first time to go for a second meal. Unlike a lot of Italian restaurants I have been too, the menu here was not full of pasta and pizza, on the contrary it was very different and as a result much more interesting and refreshing.

For my first visit, I had the Smoked Duck Salad followed by the Calves Liver. The Italian name for the calves liver dish was Fegato alla griglia con spinaci & patate; in English, grilled calves liver with spinach & saute potatoes.

grilled calves liver with spinach & saute potatoes

I am not normally a great fan of liver, lambs liver is quite strongly flavoured and pigs liver much too strong. Most of the time it appears to be served as liver and onions and the liver is dry and tough. However I had read many reviews about calves liver so this was an opportunity.

I was impressed.

It was beautifully cooked and was delicious. The flavour was exquisite and the accompanying spinach and potatoes were done well too. The texture was fantastic, it almost melted in the mouth. It had been grilled to perfection and was medium as was recommended to me and as asked for by me. As you can see it was a good size portion which surprised me as the dish was from Alba’s fixed price menu.

It was so good that on my second visit I was tempted to have it again.