Time to enjoy the meal please…

Pizza Express at Cribbs Causeway in Bristol

I haven’t been to Pizza Express at Cribbs Causeway for a while now, I think it was for my birthday last year following a game of bowling.

Okay having checked my blog, yes it was last year…

Time for a pizza and some antipasto

With just the three of us, and having just visited the cinema we ventured in, having booked a table earlier that evening. That made sense as the place was quite busy and we were given a nice booth.

One of the features of Pizza Express is that they individualise their restaurants depending on location. The Weston-super-Mare branch for example has beach huts. Pizza Express at Cribbs Causeway has a number of Banksy inspired graffiti executed in his distinctive stencilling technique. I don’t think they are painted by him though.

Taking the time to peruse the menu I was tempted to have a salad, but in the end decided to go with the pizza option.

I was tempted by the Calabrese, which I have had before, but decided to try the new Funghi di Bosco. This pizza comes with portobello mushroom, tomato, mozzarella, rosemary and garlic oil, finished with fresh parsley and shaved Gran Milano cheese on a Romana base.

I was warned that despite no mention of this on the menu description, the tomato sauce that they use on this pizza was quite spicy, nice of them to warn me, but I decided to go down that road.

Before the pizza arrived we shared a portion of Calamari, described as lightly-crumbed, crispy calamari rings served with Çaesar dressing, a wedge of lemon and fresh parsley.

The squid was quite tender, even if the crumb wasn’t that crunchy. I thought it was okay, but I was a little disappointed. Regular readers of the blog will know that I find the way in which a restaurant serves squid or calamari, is a good way to compare or benchmark across various restaurants.

The pizza arrived and it was large, the Romana base, is stretched out and as a result is thin and crispy. I do quite like this kind of base.

Funghi di Bosco. This pizza comes with portobello mushroom, tomato, mozzarella, rosemary and garlic oil, finished with fresh parsley and shaved Gran Milano cheese on a Romana base.

I found the pizza delicious and tasty. There was plenty of mushrooms and they had a nice mushroom flavour, it was the reason I chose this pizza more than any other reason.

Our table also saw the Leggera Superfood Salad, a mix of black rice, edamame beans, red quinoa, mung beans, chickpeas, cranberries, pumpkin seeds and kale in a vinaigrette, on a bed of mixed leaves, rocket, cucumber, roasted peppers, red onion and fresh parsley with our light house dressing.

Leggera Superfood Salad, a mix of black rice, edamame beans, red quinoa, mung beans, chickpeas, cranberries, pumpkin seeds and kale in a vinaigrette, on a bed of mixed leaves, rocket, cucumber, roasted peppers, red onion and fresh parsley with our light house dressing.

This was delicious and fresh.

Another member of our party had the Fiorentina pizza on a classic base. This has spinach, free-range egg, mozzarella, tomato, garlic oil and black olives, finished with Gran Milano cheese. Apart from the olives, it was eaten with gusto and pronounced scrummy.

iorentina pizza on a classic base. This has spinach, free-range egg, mozzarella, tomato, garlic oil and black olives, finished with Gran Milano cheese.

Overall we were well pleased with the food, which was fresh, hot and tasty.

As for the service… well that’s a slightly different matter. To start off booking the table and the welcome we received was excellent. It was warm and friendly and we were made to feel right at home.

Alas our drinks order was incorrect and we had to send it back, even though I think it was a genuine mistake down to a noisy busy restaurant.

We had one big concern, the jug of tap water we were given without asking, was a nice touch. What did concern us was the huge crack in the glass jug which was leaking water. We were worried that the jug would break apart… We got a replacement, and an apology. That jug also had a crack, not as big, but still….

Our starter of calamari arrived promptly and we enjoyed eating it, but we hadn’t even finished our final mouthful when our pizzas arrived. I do like a bit of a gap between the starter and the main, and prefer not to have them on top of each other. We have gone out to eat and when going out it’s not just about the food, it’s the whole experience.

We hadn’t even finished our mains when we got asked a couple of times if we had finished. Rushing people isn’t needed (there were a fair few empty tables) and it can ruin what is actually a quite nice experience otherwise.

Overall not as good service as it could have been, the staff were certainly friendly, helpful and polite, but the service felt somewhat rushed and disorganised. When you get asked a few times if you want desert, you know that something is amiss.

Having said that we did really enjoy the food and overall the whole experience was good. Would we go again? Yes we would.

You need more staff…

I like great service, actually I almost expect great service. Generally most people do not go out to a restaurant to eat, they go for the whole experience. The welcome, the opening drink, the perusal of the menu, the choosing, the ordering, the anticipation, the actual eating, the reflection and leaving the table, knowing you don’t need to do the washing up. It’s the atmosphere, the furniture, the music, or no music, the ambience. A good restaurant will try and ensure that the whole experience is just right, and good customer service, is critical for a positive dining experience.

Down in London for a short break, we went to Pizza Express in Kingston, in the Rotunda. Though they said the air-conditioning was broken, it wasn’t that hot, so it didn’t appear that was going to be an issue.

Looking over the menu I decided upon the Toscana Romana Pizza, which is described as having a bigger, thinner, crispier pizza, topped with crumbled chilli & fennel sausage, mozzarella and tomato finished with baby mozzarella, Gran Moravia cheese, fresh basil and extra virgin olive oil.

Toscana Pizza

Though on my pizza I got slices of sausage rather than crumbled sausage and I think the pizza works better for it. The Toscana Pizza was delicious and I really enjoyed it.

My wife went with the Leggera Superfood Salad, this is made with baby spinach and seasonal mixed leaves, roasted butternut squash, beetroot, light baby mozzarella, avocado, pine kernels, cucumber, lentils and fresh basil, finished with balsamic syrup.

Superfoods Salad

She really enjoyed it, she though was disappointed that it had no seafood in it! Always read the menu carefully.

Unfortunately, a lack of staff meant for me that the dining experience, specifically the service, was not as good as the pizza. We had to wait long amounts of time between getting the menu, placing our food order, ordering additional drinks and getting the bill. One of the results of the lengthy service delays was in the end we decided not to have pudding.

I don’t mind slow service sometimes, it’s nice to take your time and not be rushed, however, I do find there is a difference between slow and indifferent, which appeared to be the issue here. Too often we were ignored even though we had indicated or even said we wanted some attention. I got the feeling that this was down to a lack of staff, who were probably too rushed and forgot about the key elements of good customer service.

The food was great, just a pity about the service.