So I had popped out to Morrisons to get a couple of cucumbers for a picnic I was planning. However the two I bought from Morrisons were not very nice. They looked weird and didn’t feel right.
I think they had been frozen and then defrosted. As a result we had to put them in the food waste. It was challenging, via the Twitter, to get a refund, as they kept asking for a bar code, which didn’t exist.
I posted my complaint on the Twitter.
Hi @Morrisons I bought two cucumbers from you this afternoon and they weren't very nice. As a result we had to bin (food waste) them. Looks like they were stored badly. Very disappointed. pic.twitter.com/8XNMhmoUTH
— James Clay (@jamesclay) September 11, 2020
Morrisons did respond and asked for some information
Please can you DM me; the barcode of the item, your receipt, your More card number…
Hi James, thanks for the tweet and I am really sorry about this. Please can you DM me; the barcode of the item, your receipt, your More card number, so we can look into this for you? – Lewis
— Morrisons (@Morrisons) September 11, 2020
Well my response was a photograph of my receipt, my More card number and I said
No barcodes on cucumbers
Their response was
Hello James, I’m sorry to hear this. Please can you provide me with the product barcode so i can look into this for you
They are loose vegetables so there isn’t a barcode on the cucumbers to provide.
As you can see from this photograph there are no barcodes on the cucumbers.
Their response was not to believe me, however I did get a refund.
On this occasion i have processed a refund for you. If this happens again please provide a photo of the product along with the bar code
There still isn’t a bar code though…