restaurant Archives - Page 30 of 36

November 19, 2013

Well that’s ironic…

You may recall an earlier blog post about poor service at a branch of Bella Italia that I experienced. I did fill in the web feedback form, and Tragus the company that owns Bella Italia did respond with a really nice letter and some vouchers for use at any of the restaurants that Tragus own.

We had already decided that we wouldn’t go back to Bella Italia and so on a recent shopping trip to Cribbs Causeway we chose Café Rouge.

We arrived before 1pm and the place was very busy, but there were still some free tables. Cafe Rouge is one of the many eating places available in the food area at Cribbs. When Cribbs opened it was full of fast food places with lots of tables. A few years ago, the food area was redeveloped and fast food establishments, well not replaced, were supplemented with a range of restaurants including Carluccio’s, Cafe Rouge and others. This made it a much more attractive environment for eating out than before. Having said that remember it is a shopping mall, and so not quite a real alternative to a “normal” restaurant.

We were greeted well and shown to a table. We sat down and waited a short while before some menus were dropped off on our table. They were literally dropped on the table and before we could even say thank you and possibly order some drinks the waiter disappeared into the throng of the other tables. We were a little surprised, a little put out, but well they were busy… We didn’t worry so much, he would be back in a couple of minutes.

Ten minutes later we needed to get up and find a waiter. Despite trying to catch the attention of the waiting staff, we had to go and find one to take our order.

Now our order wasn’t too complicated, two dishes, one was the Paysanne Salad, the other was the Goat’s Cheese Salad. So we didn’t expect any problems.

We did feel we had been waiting for a while, and after twenty minutes, we noticed that the next door table had not only ordered well after we had, but now had their food, we got up again to ask where are food was.

After another ten minutes, I was getting quite annoyed, so for the third time we got up and asked to speak to the manager. Now she did listen, immediately offered us our meal for free, which we accepted. Within a couple of minutes our food arrived.

I do find it ironic that having received vouchers as compensation for poor service that when using them at a different restaurant expecting good service, it was actually worse! At least we didn’t need to use the vouchers.

October 15, 2013

I rarely go with the chicken

When I go out to eat I rarely go with the chicken, not that I don’t like chicken, on the contrary I cook it a lot when I am at home, as you can see I have written a lot about it on the blog. The main reason I don’t choose chicken is that, it is something I do cook at home and where possible when eating out I prefer to go with something I don’t normally cook at home. I also don’t choose chicken is that often the dish is chicken in some kind of sauce, or topped with stuff. In these dishes, the chicken is not the star of the dish, merely playing a bit part to the sauce. Another reason I don’t choose the chicken, is that generally the chicken used in restaurants is bland and lacks flavour, at home I usually go with thighs and legs as they have more flavour.

So even I was little surprised with myself when I recently had dinner at the Brasenose Arms in Cropredy and I chose the chicken.

I will say it wasn’t my first choice, I did in fact want to have the roasted pork belly that was on the specials board, but that had sold out. So I chose the chicken, pan fried with lemon and oregano and served with crushed rosemary new potatoes and green beans, it was priced at £9.95.

The chicken was delicious, beautifully cooked and full of flavour, I liked the combination of lemon and oregano. I have to admit I was less impressed with the potatoes, they were nice, but were a little dry for me. I enjoyed the green beans. Overall I was really pleased with the dish, it was tasty, fresh and cooked with style and flair.

I liked the ambinance and friendly service that I had, I will certainly go again if I have the chance.

October 7, 2013

Crab Cake Salad

Taking lunch at Frankie and Benny’s and wanting something rather light, I went with the Crab Salad.

The menu describes it as “Our large oven baked crab cake served on a bed of mixed leaves with tomato, roasted red pepper and onion, tossed in our sweet chilli dressing with half a chargrilled lemon on the side.”

I was really interested to see how this was going look and taste, I did initially expect a heavy crab cake, with more potato than crab. So I was pleasantly surprised to find that the crab cake was made in the main with crab. There was a good flavour and texture, I liked the subtle crispness on the outside, the soft textured inside.

I did enjoy the salad, though I think if I was going to have this again I would ask for no dressing. The sweet chilli dressing was a little too sticky and sweet for me. I think I would have preferred olive oil and balsamic vinegar. I was slightly disappointed with the salad when writing this review as the menu description talks about roasted red peppers, and there were no red peppers. I hadn’t noticed when I was eating it, so didn’t complain at the time. I didn’t see the point of the chargrilled lemon, why chargrill it, it didn’t add anything and it didn’t really need it.

I liked the crab cake, and enjoyed the dish, I would order it again.

September 23, 2013

So what about the food?

In one of my previous blog posts I talked about the quality of the service at a recent visit to Bell Italia, so what about the food?

Well my wife had ordered the Formaggio di Capra, which is described on the menu as melting goat’s cheese and red pepper tapenade on giant ciabatta croutons, with baby spinach, rocket, green beans, caramelised onions, roasted red peppers, olives and fresh basil in a rosemary balsamic dressing.

This she really enjoyed, it was a really nice dish. She let me try one of the ciabatta croutons, It had lots of flavour and I liked the combination of flavours and textures. The salad was fresh and colourful.

I had ordered the Double Americano this was two chargrilled Aberdeen Angus beef burgers with baby gem, tomatoes, red onion and mayonnaise.

The last time I had a burger at Bella Italia it was really good, to tasted great, so my expectations were quite high. Alas it was slightly overdone, not so much to send it back (what with the service we had been getting, I didn’t really see the point) but enough to slightly mar the enjoyment of the dish.

My son went with a dish he had before, Gamberoni, described on the menu as eight succulent king prawns sautéed with spaghetti, garlic and chilli in a spicy pomodoro sauce.

He really enjoyed the dish, the pasta was cooked well, still al dente and not overcooked, the sauce was tomatoey and nice and spicy. He also got a lot more than eight prawns, however they were pre-cooked and not done as described in the menu, or how he had them before. As before it wasn’t reason enough to send the dish back, he also really enjoyed eating it.

Overall the food was okay, it could have been better, but as I mentioned in my previous blog post, the real issue for us with the meal was the service.

September 12, 2013

Now that’s not what I call service!

Maybe I am just getting old, or maybe I am getting more demanding, or maybe I just expect politeness and respect. We recently made a visit to Bella Italia at Cribbs, it’s somewhere we go quite often and in the past have had really nice meals and excellent service.

Our most recent visit though the lack of service, has really put us off visiting again. I did complain to head office and they did send a response, which I was satisfied with.

The main thrust of my complaint was that we as customers were seen as an inconvenience and were getting in the way of people doing their jobs. One example was that we weren’t shown to the table we had booked, but told it “was over there”. It wasn’t as though the place was busy, in fact quite the opposite it was virtually empty. It would have taken less than 30 seconds to escort us to our table, not much effort, but as a result a much nicer experience for us.

Here’s another example, as we waited for our food, by this time there were more people in the restaurant, the place started to fill with smoke from the grill. It wasn’t very pleasant as you might imagine.

As there was more smoke, people who hadn’t ordered started to get up and leave.One of the waiting staff did come and give us an explanation, what she said was “they had to leave the back door open as they were having a delivery, and this was blowing smoke through the restaurant”.

For me this isn’t good enough. The explanation implies that to happens often, so why not schedule deliveries earlier in the day, rather than over the peak lunchtime period? Also rather than leave the door open, why not have a member of staff at the door, who will open as and when needed to reduce the amount of smoke. You know why that didn’t happen? As it was easier to prop the door open!

Sometimes it is the little things that can make a big difference. I should point out that there were other things that we weren’t happy with during our visit including some quite dangerous serving of hot drinks, that culminated with me filling in the web feedback form when we got home.

More importantly it has made us decide that we probably won’t go there again, which says a lot.

September 5, 2013

Sunday Lunch at the Summerhouse

The Summerhouse

The Summerhouse in Weston-super-Mare is probably the place I visit most often, the reasons for this are geographical, historical and habit. It is currently owned by the Marstons chain so uses a corporate menu, though they also usually have a range of specials available too.

Though the quality of the food has fluctuated over the years, however the service has always been really good, friendly and genuine. The food is typical pub grub, nothing awful, but nothing really special, just good food, cooked well, served with a smile. They also, as they are a pub, usually have a nice range of beers on tap.

A last minute decision meant that we decided to go out for Sunday lunch and after a little hesitation and decision making, we chose the Summerhouse. The decor and furniture is quite stereotypically pub like, dark wood, dark carpets, brass fittings. You know that the place is a pub, but the internal layout means that the “actual” pub bit is on the ground floor, whilst there is a nearly separate restaurant area on the first floor (and on a mezzanine).

The menu is full of typical pub menu choices, stuff that is placed on the grill, dropped into a deep fat fryer or bunged into a microwave! Not that I expect much moe than that with this kind of place. My wife went with the pie, my son chose fish and chips, I perused the menu and plumped for the Sunday lunch which was a reasonable £7.15.

As we were quite early, for a Sunday, the food arrived promptly, I had a huge plate, covered in vegetables, a portion of cauliflower cheese in its own little dish, roast potatoes, boiled potatoes, a small jug of gravy and a large Yorkshire Pudding. It took me a while to find the roast beef that was on the bottom of the plate. I did initially feel that the portion of beef was a little on the small side, but when you consider the price and the large quantities of vegetables perhaps it wasn’t so small after all.

I was hoping that this was going to be fresh hand carved beef, alas I was to be disappointed, it had been sliced on an electric slicer! The beef itself was tender and had some flavour, but nothing special. Certainly a lot better than a lot of the beef, you usually find in “cheap” roast beef dinners. The vegetables were nice, the cauliflower cheese was a nice touch. According to the menu, you can have “unlimited” roasties and vegetables, however it wasn’t very clear about how you would get more veg and roasties. Having said that, and as pointed out to me by my wife, the portions you get to start with are quite large and generous, so you would need to be really hungry to actually want more veg. When you consider that a roast beef dinner at a supermarket cafe, where y queue up to order is usually in the £4.95 price bracket, I do think that the Summerhouse meal was good value for money.

We did enjoy our meal, my son polished off the fish and chips, and my wife really enjoyed her pie. The service was excellent and friendly.

August 20, 2013

Siam Angel Cafe, Bristol

Down on St George’s Road in Bristol, next to Brunel House is an old house containing an interesting fusion of a cafe, a coffee shop and a Thai restaurant. Is this a coffee shop or a Thai cafe? I’m not sure, and I wonder if even if the owners are sure.

The menu combines a range of coffee, all day breakfasts and some delicious sounding Thai food. So alongside the Pad Thai you can have fried eggs on toast with a bacon roll? The coffee, even with the regular choice of latte, espresso and so on, was not tempting at all, as it all appeared to come out of a vending style machine. On the counter was a wide selection of pre-packaged biscuits, chocolate and cakes. I didn’t notice any homemade or fresh cakes, but I may have missed them.

We were though coming for dinner, so we went for the Thai food and ordered a mixed platter starter. For our mains I went for the Prawn Pad Thai, my wife had the Prawn Kaeng Kari and my son went with the Sweet and Sour Chicken. My two youngest children decided they wanted sausages and chips!

The mixed platter consisted of prawn toast, filo wrapped prawns, spring rolls, sweetcorn fritter with a salad garnish. This wasn’t particularly inspiring. The food was deep fried and rather greasy, the individual parts lacked flavour.

The children’s food arrived first and looked really good, the sausages looked like proper sausages, the chips were properly cooked. Alas though I thought the sausages were fine, the children didn’t really enjoy their food, which was a pity.

My son’s Sweet and Sour Chicken looked very nice, he really enjoyed it, though I didn’t try it, I did think it looked a little too sugary and sticky. It was beautifully presented and was made using fresh ingredients, nicely cut up and presented.

My Pad Thai was also well presented with a good portion of prawns, I liked the touch of a slice of lime and chilli flakes on the side. It was cooked well, nice noodles, fresh prawns, crunchy carrot and beansprouts. It was full of flavour and was really nice.

The Prawn Kaeng Kari came in a bowl complete with jasmine rice on the side (in the shape of a star) and looked very nice. It was really fresh and tasty and full of flavour. The only downside was that I thought it was more soup than a curry, as it lacked substance.

The Thai chicken dishes are all priced at £4.99, whilst the prawn dishes are £5.99. I think this is really good value for freshly cooked and well presented food. There are vegetarian versions of some of the dishes, in the main using tofu.

If you are thinking about going there for dinner, you should note that it closes at 7pm and as for the weekends, it closes at 4pm on Saturdays and isn’t open on Sundays. There is no licence, so you can bring your own wine, or buy a beer from the pub next door!

Overall I liked the Siam Angel Cafe, the food was great, the decor was nice, it was a nice place to go out and eat Thai food. I am not so sure though if it works as a coffee place.

June 26, 2013

Cajun Burger

The last time I had a burger at a restaurant was at Bella Italia and I really enjoyed it. It had flavour and texture and was a really enjoyable meal.

On a recent visit to Frankie and Benny’s I had a Cajun Burger. Now I was hoping to get a similar good burger, however I was to be slightly disappointed.

It was a highly processed burger and not what I was expecting at all. It had a very fine texture and wasn’t exactly full of flavour. The bun however was nice and the garnish for the burger was good as well.

The fries were crispy on the outside and soft and fluffy on the inside. The relish came out of a jar, I did expect that, however it is the rare place these days that make their own relishes, and you wouldn’t expect that in a restaurant chain.

The one thing that I would have liked alongside the burger was some salad, but I guess that would be a side order that would be extra.

Overall the Cajun Burger was nice and tasty, I am guessing that my expectations were high and what I got wasn’t what I was expecting.

June 25, 2013

Don’t buy the pasta!

Remind me please that if I ever go to Frankie and Benny’s again, don’t order the pasta!

You know for am American Italian Diner I am disappointed how they serve pasta, which in my opinion should be a signature dish for them. Similarly how difficult is it to get pasta wrong?

I should have remembered when I ordered the Philly Steak Bake which was not the best pasta dish I had eaten. I should have known better, you would think? The thing is back then my son had ordered the Spaghetti Oceana which looked great and according to my son was delicious.

So this time I ordered Chicken Penne Romana, which was penne pasta with chicken breast, spicy pepperoni and pancetta bacon tossed with Mamma’s rich Neapolitan tomato and herb sauce. It came with the choice of fries or salad. Now why on earth did is come with fries, okay partly my fault I should have chosen the salad option! It is a very British thing I believe that to have potatoes and pasta together, you know lasagne and chips for example.

Next time, choose the salad, next time… well next time I won’t choose the pasta so it won’t be a problem.

So what about the pasta? Let’s be straight, it certainly wasn’t an awful dish, so bad I couldn’t eat it. No it was certainly edible and I did finish the dish. The thing is, it could have been so much better. The so called rich tomato sauce, was anything but rich, and lacked flavour and richness. It was too bland and it was this that really marked down the quality of the dish. When you read the description “tossed with Mamma’s rich Neapolitan tomato and herb sauce” you kind of expect that to be the case, the reality was that didn’t happen, the pasta was in the bowl and the sauce poured on top. If you wanted it tossed you were going to have to do that yourself.

It was a pity that the dish turned out the way it did, as the concept sounded really good.

May 12, 2013

Well that was a really nice pizza

On a recent visit to Cabot Circus we looked at where to eat, slightly constrained as were using some Tesco vouchers. We were restricted to Bella Italia, Cafe Rouge or Strada.

Strada was out of the running as it was up in Clifton Village. After our last experience at Bella Italia in Cabot, we made the decision to go to Cafe Rouge. However a quick look over the menu, meant though fine for most of us, there wasn’t anything that appealed to the two youngest members of our party. They were dead set on having pizza and spaghetti bolognese. No new tastes for them today, so a little downhearted we went to Bella Italia.

On our last visit to this branch, writing about it I said

Overall it wasn’t a bad experience, but on reflection I don’t think we will go again to that branch, I do expect that we will probably go to the Cribbs branch though.

We did venture to the Cribbs branch after that meal and had a much better experience. I suspect that did influence how we felt about going to the Cabot Circus branch.

It was just after noon on a Saturday and the place was already buzzing. Nando’s next door was already full! As we ate our meal the place to busier and fuller, even the outside tables were full (despite it been quite cold and windy, even for May). I noticed as we left too how busy everywhere was.

What I have noticed more and more is how few places seem to be able to cope with five people. Plenty of tables for twos and fours, but very little for five. I think in the future we will probably need to be more planned and book tables in advance otherwise I think we could be disappointed, especially as how busy it eventually came.

Though the place was buzzing, it wasn’t that busy, but it took ages for the menus to appear, in the end I actually needed to ask for them. We took our time and when asked what drinks we wanted we were ready to order the food.

So what of the meal?

Well I was pleased to see that they had a special chalked on their blackboard and I went with that. This was Pizza Argosta that was topped with lobster, saffron, harrisa, red peppers, courgettes, parsley and rosemary. I also thought very reasonably priced at £8.95.

This was a thin crust pizza (as they usually are at Bella Italia) that was well cooked and very well presented.

There was a good potion of toppings and you didn’t feel anything was missing (well apart from the rosemary). The lobster tasted of lobster, the saffron was certainly apparent, both in taste and colour. I liked the thinly sliced courgette which was just cooked and was delicious. Overall a really nice different pizza and very tasty.

My wife went with the Formaggio di Capra. This was a salad made with melting goat’s cheese and red pepper tapenade on giant ciabatta croutons. Along with baby spinach, rocket, green beans, caramelised onions, roasted red peppers, olives and fresh basil in a rosemary balsamic dressing.

She initially thought it was a little on the large side, but she enjoyed it and polished it off. I thought it was really good value for £8.95.

My son at his last visit to Bella Italia had gone with the Gamberoni at £9.95, that is described on the menu as eight succulent king prawns sautéed with spaghetti, garlic and chilli in a spicy pomodoro sauce. He decided to go down the route again and ordered it.

I did think it was better presented the last time he had it. My son really enjoyed the dish again though, and finished it all off.

As for the pizza for the youngest, well that was in my opinion on the small side, but was enjoyed. I think if your child is older then eight or nine they would find that pizza too small. My youngest is four so was just right for lunch.

The spaghetti bolognese was also enjoyed by my middle one especially as he got a nice generous portion of parmesan on top.

I don’t usually eat puddings, but sometimes it’s nice to share and we went with the Godfather. According to the online menu, this contains nutty fudge brownies, vanilla and chocolate ice cream, chocolate sauce, fresh cream, chocolate popping candy, dark chocolate sprinkles and a wafer curl. According to the menu we actually read in the restaurant it said honeycomb ice cream. We did get vanilla, but no chocolate popping candy. At this point the staff were very busy and it was only a minor thing, so couldn’t be bothered to make a fuss. I am not even sure I like the popping candy, so probably a better dish for it.

The only challenge was to pay the bill, and I was left standing for ages before I could pay the bill. That was disappointing.

Overall the food was very good and enjoyed by all, really well presented and cooked. Service was adequate, yes they were busy and apart from some minor glitches, was okay. However nothing to write home about, we have had much better service at other places. Would we go again? Yes I think we would.