review Archives - Page 45 of 51

April 12, 2013

Fishing for Good Service

I’ve not been to Strada before and was looking forward to eating there. It’s interesting how many Italian style chains there are around, from the American inspired Frankie and Benny’s, Bella Italia, Prezzo. Strada is owned by the same company which owns Bella Italia and Cafe Rouge. We went to the Strada branch in York with is on Low Petergate in a lovely old building. When we entered we were greeted in a friendly manner and offered a table by the window, the place didn’t look too busy.

Inside there was a modern Italian feel to the decor and furniture and it certainly did not feel as intimidating or posh as Prezzo. However I did feel from a service perspective that Prezzo was more family friendly than Strada. This wasn’t what I would have expected by looking at the websites and online menus, my impression, having not been to either Strada or Prezzo before, was that Strada was for families and Prezzo was for couples. Our experience of the two York branches was the other way round. Though having said that, crayons and activity sheets did arrive at the table as we perused the menus.

We placed our order when our drinks arrived, which was pretty prompt, though after that the service went a little downhill.

The children’s starters arrived and they got the order wrong. Now that does happen now and again, but when you realise that the children’s menu only has two choices and we had only ordered two starters (one of each) I wasn’t impressed that they messed up that part of the order. It did make me worry whether they would get the rest of the order right!

We then waited ages for our food…

We waited…

No explanation from the staff who were notably absent. What was apparent later (when visiting the bathroom) was that there was a group in the back of the restaurant and this had a very negative impact on the service to other diners in the restaurant. It wasn’t a huge group, but it had a noticeable impact on service.

Could they have not got in some more staff if they knew they were having this group in? I also wonder if they like Prezzo did not realise that though it wasn’t school holidays in York, it was in other areas of the country and thought it would be quieter than normal? Who knows.

Eventually our food arrived.

I had decided to go for something very different to what I would normally order in a place like Strada and went for the Tegamaccio at £14.50. This is a “classic” seafood stew from Puglia. With king prawns, mussels, clams, squid and red mullet with fregola pasta in a tomato, white wine and herb sauce.

It did look very nice, and the sauce was tasty. I was disappointed with the amount of fish in the dish, yes there were plenty of prawns and a fair few mussels filled the dish, however there was only a single small piece of red mullet and just a few squid rings. The dish was served with some toasted bread and in the bottom of the dish was fregola pasta, which is similar to the large Israeli cous cous. Personally I think the dish needed more fish and more pasta. Normally I am not one of those people who demands huge portions, but in this instance the issue wasn’t one of quantity, but one of proportions.

My son decided that he would go with the simple, Spaghetti Pomodoro at £7.75. Spaghetti with fresh tomatoes, tomato sauce, drizzled with pesto and topped with fresh basil.

It looked great and he said it was delicious and finished the dish off.

My wife chose the Penne Bufala at £8.50, the description said roasted peppers, courgettes and aubergine in a tomato and basil sauce with black olives and buffalo mozzarella.

My wife was disappointed that the dish was missing the mozzarella, now at the time I thought that wasn’t a mistake and we has misunderstood the name of the dish. Now with writing this blog post, I checked the menus for descriptions and as you have read above the dish was suppose to come with mozzarella. Having said that I think the reason my wife didn’t complain at the time was that by the time our main courses had arrived the staff then disappeared. When they did appear to wait on other people’s tables they ignored us.

The marghertia pizzas didn’t go down well with the two little ones, they said they “didn’t like it” but I think the reason was that the pizza bases were paper thin. I do like thin and crispy pizza bases, but in this instance these were too thin, they felt even thinner than wraps! As a result the pizza felt as you ate it that you were eating cardboard covered in tomato paste. A real disappointment, if we had known, we would have ordered the spaghetti bolognese.

Having finished our food, it then took ages to get the attention of the waiting staff so that we could pay the bill. In the end the only way we could get their attention was to get our coats on and start walking towards the exit! That is not good service, and though the food was okay, what really let the place down was the poor service.

April 4, 2013

Prezzo Perfecto, well nearly

I’ve not been to Prezzo before, there isn’t one close by that I had seen, though I have since found one in Bristol, they occupy the old leadworks where the Firehouse Rotisserie was. However on a recent visit to York, we decided to have lunch there.

It did feel a little “posh” when we went in, and as a family I wasn’t sure we had made the right choice. The ambience, the decor and look of the place was very much a sophisticated place than a family run Italian restaurant. I shouldn’t have worried as the waiting staff immediately made us feel at ease, guided us to a table with a great view outside and provided colouring pencils and stuff to do for the children. Though my first impression was of a place not suitable for a family, they certainly provided a service that welcomed families.

Looking over the menu, the smallest in our family chose pizza, whilst the second youngest chose spaghetti bolognese.

My wife went with the Bianca Pizza for £9.95, I chose the Lobster and Crab Tortelli at £11.95. My eldest son was a little hesitant, at ten years old he often finds the children’s menu a little too young. I don’t think he’s forgiven us when we ordered a children’s meal for him recently and it came on a teddy bear plate! Having said that though, he still enjoy’s a kids lunchbox. In the end after lookng over the menu, he went with the Fusilli with Italian Sausage at £9.25. This is described as being made with red onion, garlic, fresh rocket and fresh chilli in a spicy tomato sauce.

The waiting staff were certainly taken aback when we placed our order and did say that the Fusilli pasta dish was quite spicy. However my son was happy with that and he does enjoy spicy food.

As we waited for our food and looked out the window we realised that this wasn’t an ideal location for a restaurant on the corner of a reasonably busy junction.

However what with fire engines and lots of buses passing by, the children loved it, and spent most of the waiting time looking out of the window. They didn’t have to wait long though, as the food arrived promptly and looked great.

I had ordered the Lobster and Crab Tortelli which came with baby spinach and red chilli in a creamy saffron sauce. I have decided that this year to make a noticeable effort to try out new things when eating out. This was certainly something very different, as I can’t recall ever ordering a filled pasta like this before.

This wasn’t an excessively large portion, but certainly wasn’t tiny either. For me it was about right. The pasta was cooked to perfection, not too soft with still some bite. I did feel that the filling lacked a little in flavour, however the sauce, which I felt might have been overpowering, was not in the least and complemented the pasta well. I did enjoy the addition of the baby spinach and thought the dish was delicious and very nice to eat. It was a great sized portion for lunch, but if you had a bigger appetite you might have wanted to add a salad, or had a starter.

My wife had gone for the Bianca Pizza which had on it goat’s cheese, grilled courgettes, baby sunblushed tomatoes, mozzarella, tomato. She had taken the light option (which increased the price) that takes half the dough of the Classic pizza and the pizza is then served with a mixed salad with a low calorie Italian dressing. It looked really nice and she said it was just right.

So what of the spicy Fusilli with Italian Sausage that my son had gone for? Well it was certainly hot and spicy, but it was scrummy and he finished the entire dish. I was expecting to see slices of sausage in the dish, but it was cooked with “lumps” of sausage, almost like a bolognese consistency. It looked great and I was allowed a quick taste. It certainly was spicy, but not too spicy to be unpleasant as can sometimes happen.

The children’s meals looked great, the pizza was enjoyed as was the spaghetti bolognese. The spaghetti bolognese was a proper bolognese and again I had a quick taste and it was really really nice. It was probably something I would order if I went to Prezzo again.

So why the “well nearly” in the blog post title?  

Well alas the service let us down. It started off so well to begin with. They were welcoming and friendly and our food did arrive quite promptly. However after that it all went a little downhill. I am not sure why, but I think the main reason was that there wasn’t enough staff on. It was a Tuesday lunchtime and I think they anticipated that as it wasn’t a school holiday (schools in York broke up a week later than many parts of the country) they wouldn’t have too many customers. However though when we arrived there was only a few tables occupied, by the time we had finished eating our main courses the place was full and they were turning people away. As a result the two waiting staff appeared to be rushed off their feet. For us that meant it took a while to sort out the desert (just ice cream) and get the bill. The staff though did keep smiling.

So apart from the service issues towards the end of the meal, the food was delicious, it looked great and appeared to be made fresh to order. Really nicely done and now I have found where the Bristol branch is, we might go again.

March 23, 2013

Grilled Sardines

I have been tempted many times to visit the Tall Ship in the docks in Gloucester, but have never really found the time. On a recent visit for lunch though I realised what I had been missing. This is a very traditional pub in the Gloucester Docks that specialises in fish and seafood.

I had initially anticipated that the “speciality” may mean a reliance on their “special” deep fat fryer. However perusing the menu and the specials showed that this was most certainly not the case. There was a wide choice of dishes, as you might expect a fair bit of fish and seafood, however there was a fair few meat dishes and a nice selection of vegetarian food.

I have found with some pubs an over reliance on the deep fat fryer and the microwave. Processed chilled dishes then reheated either in the fryer or the microwave. Looking over the menu in the Tall Ship, it did appear that wasn’t the case. There was no lamb shank for example. If you ever see a lamb shank on the menu, then be warned I would suspect a lot on that menu would be chilled meals just waiting to be bunged into the microwave.

I decided after a good long look at the menu on the grilled sardines at £8.95. They came with crusty bread and a crispy salad. I really wanted a relatively light lunch. I also wanted to try something that was slightly different to what I would normally have and I also wanted freshly cooked fish, with no chance of reheating.

The food was delivered promptly, but certainly not rushed. It certainly looked great, four whole sardines alongside a small bowl of salad.

The sardines were delicious, moist and full of flavour. Sardines can be a little tricky to eat due the bones. They had been seasoned and garnished with some olive oil.

The crusty bread arrived in a basket, there was a nice selection, it looked homemade, but I wasn’t sure how fresh it was, some pieces were a little dry.

The salad was basic, some iceberg lettuce with tomato, cucumber and a slice of orange! Now that could have been so much better.

However the centrepiece of the meal were the sardines and they were delicious.

March 12, 2013

Hmmm, needed more pasta

Having had quite a good experience with our last visit to Frankie and Benny’s we decided wanting to eat out again to visit once more.

I wasn’t exactly sure what I wanted to eat, and at first was going to go with something I had before. Then I remembered that I had decided that this year to make a noticeable effort to try out new things when eating out.

I usually avoid pasta dishes when eating out, mainly as I find that most places overcook the pasta. However as I was willing to try something new, and didn’t really want pizza, I went with a pasta dish, the Philly Steak Bake at £10.95. This is described as strips of tender steak, red onion, peppers and Philly cheese sauce, oven baked with penne pasta and topped with cheddar cheese.

Probably the best way to describe this dish is to ask if I would order it again.

So would I order it again?

No I wouldn’t!

Don’t get me wrong it wasn’t an awful dish, but it certainly was not an outstanding dish. I enjoyed the steak, the cheese sauce was a little too processed for me, however as had anticipated the pasta was overcooked! Maybe it’s just me, I like my pasta al dente, with some bite, this was very soft.

March 9, 2013April 18, 2022

Breakfast, wasn’t much better…

I recently wrote about my dinner at the Holiday Inn Express and I wasn’t that impressed. You can imagine that my expectations about breakfast weren’t that high, but how badly can you cook a hotel breakfast. As it happens quite badly!

Even though I certainly don’t travel that much, I think you can tell a lot about the way a hotel cares about it’s guests by how it prepares and serves breakfast. When attending events and conferences I like to have a good breakfast so that I am set up for the day and it won’t matter so much if I miss lunch or dinner. To be honest it is also really quite nice when someone else cooks you breakfast.

Most hotels I have stayed at have the breakfast buffet model, you come down, queue, hand over your room number and help yourself. There are variations, in some places you get toast served to you at the table, at other hotels you can burn your own toast!

Once I was staying at the St David’s Hotel in Cardiff and having breakfast in your room didn’t cost anything extra! There was (at the time) no tray charge, usually hotels charge another £5 to bring you your breakfast. So I took advantage and it was a really nice breakfast, still warm too!

Attending meetings in London, I stayed at the Ambassadors hotel in Bloomsbury London a few times I was always impressed with their service and food. The first time I had breakfast, though there was an element of help yourself, if you wanted hot food, you placed your order with the waiting staff and they served you at your table. The breakfast was also very different to your typical full English breakfast.

Not so sure about the lettuce, but the rest of the breakfast was cooked to perfection and tasted delicious. They used “proper” sausages that had been grilled and not deep fried. Too often when eating breakfast the sausages have been cooked in a deep fat fryer! The breakfast I had at Bloomsbury was so very different and was delicious. This was so much more civilised than trying to fight with others around the buffet table.

One piece of advice I would give is don’t leave it too late in going to breakfast, there are two key reasons. Firstly the food is not only fresher and hasn’t spent ages under the heat lamp or in an oven. Secondly, there are usually a lot less people. The other piece of advice I would give about what time to go to breakfast is that people usually go on the hour or half-hour. Most people will say let’s have breakfast at 8:00 or 7:30, no one every says 7:48. Of course what this means is that there are large crowds, and so long queues, just after 8:00. Arriving twelve minutes before means that the 7:30 rush is over and you get not only much better service from the staff, but the experience doesn’t feel rushed and hectic.

One disappointment about the breakfast buffet are the eggs, they have usually been under a heat lamp or on a hot plate. As a result they can be dry and overcooked. I personally prefer my eggs to be freshly cooked, so nine times out of ten I ask for poached eggs, these are cooked to order, so though I have to wait, I get freshly cooked eggs.

As you might expect I am virtually always disappointed with the coffee at breakfast, so much so, that more often than not I will have tea instead!

So what about the breakfast at Holiday Inn Express in Burnley? When I arrived for breakfast, I could just walk in, no checking by staff. Probably because they were dealing with the smoke from the burning toast… I wasn’t that enamoured with the breakfast, the hot buffet was very limited, sausages, scrambled egg and baked beans; that was it, no other choices and certainly no possibility of a freshly cooked poached egg! You could also have fruit and yoghurt, as well as cereal. There were croissants and you could make your own toast. The coffee was from a machine (using instant) so I had tea.

However this isn’t the worse cooked breakfast I have had (it came close though), the worst was at a Travel Lodge in central London. So bad that on the second morning, I went out to get breakfast.

So a rather disappointing breakfast all in all.

March 7, 2013

Dinner, wasn’t that good…

Despite a reputation, I don’t spend that much time travelling and staying away from home. However the other day I found myself in the Holiday Inn Express in Burnley. I hadn’t done my homework so I wasn’t sure what was available in the local area and it was quite late (due to big problems on the M6) as a result I decided that the “easy” solution would be to eat in the hotel. When I saw the menu my initial thought was to go and find somewhere else… however it was late so I took the plunge.

It was very apparent that most of the menu items would be prepared in the microwave, so I went with the special, which was a double BBQ burger with salad and chips.

Please note that the menu said BBQ and not barbecue or barbeque. What it consisted of was two meat patties in a burger roll with onion rings and a BBQ sauce. It was served with some lettuce (no way could this be described as a salad) and chips. It was priced at £9.99 which was cheaper than many of the main menu options. When I looked at the menu, it was a combination of the choice and the price which made me think about going somewhere else.

The chips were typical mass catering chips, pre-cooked slightly and cooked to order. They were crisp on the outside and fluffy on the inside. There is a huge difference between the freshly cooked chips you get in a fish and chip shop and those that are cooked in places like pubs and hotels. The main difference is that with the chips I got that they are partly pre-cooked before been frozen. So when they cook them they fry much quicker than if they cooked them from freshly cut potatoes. I am aware that some places use these chips, cook them, and then reheat them in the fryer when the order comes in. As a result they are fried three times, which increases the fat content as well as making them more crunchy and less fluffy. It may be just me, but when I have a burger I prefer having smaller fries over chunky chips.

The less said about the lettuce, probably the better.

The burger was a real disappointment, I wasn’t convinced the burgers had even been grilled, they looked and tasted like they had been microwaved. The BBQ sauce was sticky and over sweetened.

Overall the meal was a real disappointment, but I wasn’t expecting anything special. The one thing it will make me do is do more research and find places in advance, so I don’t have to rely on this kind of place in the future.

March 2, 2013

Well that wasn’t too bad…

The original plan was to go somewhere else for lunch, but in the end we somehow found ourselves at Frankie and Benny’s. So despite many reservations about the place (and some pretty poor experiences) I was once more sitting down and looking at the menu in Frankie and Benny’s.

As it was a Saturday, there were no special menus or “cheap” lunch choices, so I had the whole menu to look over.

Fancying a starter to share, I chose the Bruschetta, a home made mix of fresh tomato, red onion, basil, olive oil and cracked black pepper served over toasted garlic ciabatta bread, finished with a balsamic glaze.

We also got some Warm Dough Sticks with Garlic Butter. I didn’t get a look in with the dough sticks, but they looked a little overdone to my eyes, but without eating it I couldn’t be totally sure.

I had had the Bruschetta before and back then I said

“I was not that impressed with this, I found the red onion very harsh and astringent.”

This dish was much better than when I had it back then. The tomato and onion was much sweeter and contrasted well with the balsamic glaze. The bread was nice, not over toasted, and overall the dish was rather nice.

Though I like to think I try new things, too often when eating out I will go with what I like and am familiar with. I have decided this year to make a noticeable effort to try out new things when eating out. So looking over the menu I decided to go with a lighter option, I went with the Marinara Pizza, which had large prawns, anchovies and clams on a tomato base topped with fresh rocket.

There was minimal cheese on the pizza (which is kind of what you expect with a lighter option), but there were generous toppings of prawns and clams, and for me just the right amount of anchovies. The scattering of rocket added some nice greenery and more spice.

I really did enjoy the pizza, there was a lot of flavour. Overall I was quite pleased with the meal, it was certainly one of the better meals I have had at Frankie and Benny’s and how it should be all the time. The service was excellent, not in your face, or so minimal that you are constantly looking around for waiting staff.

February 28, 2013October 9, 2020

Oxfordian French

I was recently invited for a meal out in, of all places, Oxford. The choice was Pierre Victoire, an independent family run French style restaurant. This is no way a regular haunt so was interested to see what the food was going to be like. What surprised me the most was how crowded the place was for a Wednesday evening. True there were a couple of big groups in, but it appeared to me that every table was taken. I don’t think I was the only one that was surprised, I got the feeling the staff were surprised too. They took our orders and then forty minutes later took them again as the original order had gone “missing”. Later on the desert choices went missing too! In the end we were in the restaurant for four hours, in reality I think it could have been much shorter. I did note though that other people weren’t getting forgotten as we were.

I really liked the atmosphere and the design of the place, it felt rustic French to me, no pretentions, this was going to be good solid French cooking, no messing. There were no fancy tablecloths for example. I don’t go to France much these days (okay the last time was nearly twenty years ago) but my memories of the restaurants I use to eat at, were family run affairs with great food. They weren’t chains with system cooking, these places cooked their food from fresh and used good local ingredients.

The house wine was a rough and ready red wine that wasn’t unpleasant, but did lack finesse, however that didn’t really matter as this was rustic restaurant and the wine suited this environment just fine.

The menu wasn’t too short, but also wasn’t excessively long either. I always worry about huge menus, how on earth do they manage to keep the ingredients fresh for such a range of choices. If you have a huge kitchen with lots of chefs and lots of covers then fine, I understand, but a small place with not too many covers you sometimes think how? Well actually I know how, the places use tins and jars. I remember going to an Italian restaurant in London and they had one of these huge menus, I distinctly recall the tomato sauce I had on my pasta was from a jar, it certainly wasn’t fresh. So looking over the menu at Pierre Victoire I wasn’t disappointed with the number of choices I was inspired and looking forward to ordering and eating.

For my starter my immediate reaction was to go with the pigeon breast, roasted pink and served with sweet potato, a red wine jus and parsnip chips. Upon reflection I did quite like the idea of the Moules or the Crab Salad. However in the end I went with my first choice of the pigeon.

This was beautifully cooked, pink, tender and lots of flavour. The red win jus was just right and had the potential to be salty, but was seasoned perfectly. I did enjoy the parsnip chips and the sweet potato, but did think that there was slightly too much of the sweet potato. As a result for a starter it was quite a substantial dish. Having said that, it was beautifully cooked and I really enjoyed it.

For my main course I was torn between a range of dishes. I did like the sound of the chicken, Suprême de Volaille, a chicken breast roasted with a baby spinach & wild mushroom farce and served with gratin dauphinoise and a red wine reduction. However I always seem to be cooking chicken at home, so really wanted something other than chicken (but it did sound nice).

The steak and frites (chips) would have been the “boring” choice, so that was another item on the menu eliminated.

I really did quite like the idea of the roasted duck magret and confi’d duck leg served on a leek and potato rosti with a blackberry and ginger sauce, but as I had had the pigeon for a starter,I felt it would have been too similar a dish.

In the end I went with Moules~Frites, the fresh Cornish mussels served marinières à la crème.

The mussels were lovely and fresh, there was a good sized portion and they were delicious. Slight criticism was that the diced onion in the sauce was undercooked, but apart from that it was a dish full of flavour and very satisfying. I also really enjoyed the pommes frites that were the right size and texture.

I did like that the restaurant also served bread and unsalted President butter along with the meal, perfect as an appetiser and to mop up juices and sauce.

Desert for me was a no brainer, it was going to the cheese. Well so I thought, I did for a second or two consider the hazelnut desert however the thought of plate of cheese won out. Someone else did order the hazelnut dish and I didn’t think that much of it. I was expecting more of a pave, a slab of sweet terrine (or pate), but what they had was very different.

The cheese and accompaniments arrived on a wooden chopping board. Alongside the three portions of cheese consisting of Saint Albray, Roquefort and Camembert Artisan, was bread, biscuits, celery, grapes and chutney.

Didn’t eat the celery, don’t like celery, never liked it. Cheese was good, even the strong Roquefort was nice with the chutney.

Overall a delicious meal and some great company too. I finished my meal off with a single espresso which was perfect.

We chose from the “Party Menu” which was £21 for three courses.

February 7, 2013October 9, 2020

French Style

Last year when visiting Nottingham for an event, myself and David Sugden, had a meal at French Living, as you might expect a French themed restaurant.

Not knowing a city means that you are either dependent on recommendations from friends there, going to a chain (with the usual potential of disappointment) or taking a chance (with an equal chance of disappointment).

Usually what I would do in these situations is roam the streets for a while looking at various places and seeing what was available. Sometimes this is successful, and sometimes it is downright a nightmare. I did this once in Preston and had a really nice meal, did it in London and had an Italian nightmare of a meal!

So I did something that I hadn’t done before (which surprised even me) and searched the internet for restaurants. I have used the internet to find restaurants (that I know of, or people recommended) but this was the first time I searched for suitable restaurants. I arrived at a selection, and I read and checked the reviews to see what other people thought.

I am slightly wary of reviews (and to be honest personal recommendations) as people’s perceptions of what makes a good restaurant vary so much. Some people will recommend (or not) a place on the quality of the food, others on the quantity of food, some on the ambiance, some even on the availability of car parking or a child’s play area! I remember someone recommending a place, purely on the basis that they gave you so much food you couldn’t eat it all, fair enough if you’re very hungry and don’t worry that much about what you eat I guess. A lot depends I guess on why you go out to eat. The context is also quite important, a quiet dinner for two is one thing, a group of you eating ramen and noodles at Wagamamas is something else. So as you might expect I was slightly sceptical of anything I read.

Having read a fair few reviews, I compiled a list on which French Living was one of a few choices. Why did we end up in French Living, well the main reason was that it was the first place on my list we found…

I think I have a good sense of direction and spatial awareness, so know where I am and where to find places. The reality is in fact very different, and if I choose not to accept that, then that is not just a problem for me, but also for people who believe me when I say that I do know where I am and where I am going. Arriving in Nottingham City Centre, I thought I knew where to go and park, it’s not as though I hadn’t been before, but in the end had no idea really where the centre was, where best to park and what was it with all those buses and taxis? In the end I did end up in a car park, no idea where it was and if I would be able to get back in again to collect my car.

So of we walked to find a place to eat, and as it happens the first place we found on my list was French Living. For future reference it’s at 27 King St, Nottingham, NG1 2AY. It certainly looked the part and reminded me of many of the (real) French places I had eaten at when I was younger.

Looking over the menu, there was quite a wide choice, though for me there were some good choices on the fixed price Menu Gastronomique so I went with that. With four choices per course, you might have thought it was limited, well even on the main menu there were only ten choices of main courses in all.

For my starter I chose Moules au Vin Blanc.

This was a bowl of whole fresh mussels steamed in shallot, garlic, parsley and cream broth. I do like moule, but rarely have them when I go out to eat as more often than not, they are pre-cooked and then reheated in the microwave, you know the kind that are easily purchased in the supermarket. It’s not as I don’t like that, to be honest I do have them now and again from the supermarket, it’s much more if I am going out to eat then I want freshly cooked food, not reheated food. Too often I find these days many places are just reheating food from a central supplier, rather than cooking it fresh themselves. These did taste as though they were freshly cooked, and from the look of the shells, they looked like it too. The broth was nice and I did enjoy dunking the bread in. As with any seafood broth it was quite salty, but not excessively so.

For my main course I had considered the Cassoulet de Castelnaudary, but wasn’t sure, so in the end I went with Chevreuil aux Myrtilles, medallions of wild Scottish venison cooked rare with red wine and blueberry sauce – gratin dauphinois and vegetable garnish.

Well this was a wonderful dish, full of different flavours, the sauce contrasting well with the full flavour of the venison. I was pleased with the venison which, though having lots of flavour, wasn’t overstrong or overpowering. It was very tender and there was a good sized portion too. I did enjoy the gratin dauphinois which makes a nice difference to chips or pomme frites. Overall a really nice dish.

If you know me, or have read the blog, you will realise, given the choice instead of choosing a sweet desert I much prefer cheese. So it was no surprise for my “desert” I went with Assiette de Fromages, a selection of three unpasteurised French cheeses served with bread and mixed salad leaves.

I was less impressed with this course, I felt a little short changed on the cheese and would have liked to have a little more. Having said that it was very nice cheese.

Overall it was a really good meal, and the reviews I had read online were reasonably accurate and authentic. If I ever found myself in Nottingham again and I could find it, I would certainly go again.

January 9, 2013

Bella’ish

I do find it interesting how different branches of the same chain can, despite similar decor and identical menus, be such different dining experiences.

Bella Italia is one such beast, where I’ve had such diverse experiences at different branches. We usually go to Bella Italia at Cribbs Causeway and have had many lovely meals there. A recent experience at the branch at Cabot Circus was not as good. I should be clear that it wasn’t a horrible experience, just not as good I expected based on my experiences at the Cribbs branch.

So what was so different?  

Well the first thing was the quality of the service, it was just okay, but I we didn’t feel the warmth of the welcome we’ve had elsewhere. I think part of the issue was that the place was really busy and the staff were pretty much rushed off their feet. That was another aspect that I felt was markedly different, was the atmosphere, the place was pretty much full and as a result felt very rushed and busy. However it doesn’t always have to be that way, eating at the Coal Grill and Bar the other day, which was in many ways just as busy, it didn’t feel busy and we didn’t feel rushed. The staff appeared to be calm and smiling, making us feel welcome, all of which added to a much better dining experience.

After observing an argument in the open kitchen between the head chef and I assume the branch manager in full view of the eating customers, I did wonder whether there was a staffing issue that wasn’t been resolved?

As you might expect with a full restaurant it took a little while for the food to appear, but I was disappointed that my son’s meal was delayed so he had to wait. True it was only about five minutes, but still… The reason it was delayed, and as I could see the kitchen and the service counter, was that his plate of food was served up with ours, but one of the waiting staff took it away and delivered it to another table. As a result the chef had to cook a fresh dish.

What about the food?  

Well the Quattro Stagoni Pizza we shared was very nice, good quality pizza base, nice sauce, not too much cheese and generous toppings, well not too little and not too much, just right.

My two eldest children enjoyed their pasta dishes, though my youngest was disappointed with her pizza. She had ordered from the child’s menu, so we knew it wouldn’t be a huge pizza. However when it arrived it was really quite small, 7” probably in diameter. Having had the same menu item at Cribbs, this was very different, they had much larger children’s pizza. Ah well, different branch, maybe a new menu, cutting costs and all that.

We were asked if everything was okay, and at that time it was, so we said yes. What changed was the family at the table next to us some time later, received their children’s pizzas and they were at least 11” in diameter! We checked with the family, and yes they had ordered children’s pizza.

When we did get the bill, we did query this, and I have to give Bella Italia their credit that they did agree with us that this wasn’t right, as a result they reduced the bill and gave us a 1/3 off voucher for a future visit. I still though question the kitchen management and portion control that resulted in us receiving a pizza which was too small (and as it happens with the other family receiving pizzas which were too big).

Overall it wasn’t a bad experience, but on reflection I don’t think we will go again to that branch, I do expect that we will probably go to the Cribbs branch though.