Good food, not so good service

We visit Wagamama quite a bit compared to other places, however we have never been to the branch at Cabot Circus. It was a bank holiday and the place was busy and we had to queue (as you can’t book tables at Wagamama).

We were kept informed about the wait, I think partly to put people off, but we continued to wait. Eventually we were shown to a table and we looked over the menu.

I did consider having the shu’s ‘shiok’ chicken which when I went to Wagamama in Manchester was off the menu. I also thought about the spicy miso mackerel kokoro bowl. In the end I decided I would have a katsu curry. I chose the vegan yasai katsu curry. This was aromatic katsu curry sauce, vegetables in crispy panko breadcrumbs, sticky white rice, side salad, japanese pickles.

The vegetables were aubergine, sweet potato and butternut squash. I did think that usually I would have gone with the chicken katsu, but I what I wanted from the dish was the curry sauce, the rice and the texture of the crispy panko. The chicken wasn’t necessary and I liked the idea of different vegetables.

I did enjoy the dish, though I wasn’t enamoured with the curry sauce, maybe I should have gone with the hot spicy version. The panko vegetables were very nice, I liked the crunch and you could taste the vegetables.

To accompany the curry I had a Singha beer, which was nice and fresh. I would have preferred the beer to be colder though.

As for the service, I was less than impressed. I know at Wagamama the food arrives when it is ready, so dishes won’t be served together. Normally I am alright with this, but this time the first two dishes arrived quite quickly, the other two took much longer to be served. By the time the final dish arrived, we had nearly finished our food. We ordered some more drinks, and they spent a lot of time on the bar, before they were brought to the table. There appeared to be a fair few staff. I think part of the issue was they were being inundated with online takeaway orders which was swamping the kitchen.

So good food, not so good service.

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